FAQs

Which Payment Methods do you accept?

We offer a secure checkout with Shopify Payments and the following Payment Methods:

Visa, MasterCard, American Express, Maestro, iDeal, Bancontact, ShopPay, Apple Pay, Klarna.

We also offer Paypal.

Where do you ship to?

We offer Standard shipping to:

Germany
Denmark
Sweden
Austria
Belgium
France
Spain
Italy
Portugal
Luxembourg
Netherlands
Poland
Ireland
United Kingdom

Please check our Shipping & Returns Page for shipping prices. Can't find your country? Email us at info@caracoldeco.com

Can I return my order?

If unsatisfied, contact us within 14 days of order receipt for exchanges or returns.

Return items at your expense, in unused, saleable condition with original packaging. Use a 'signed for' delivery method, obtain proof of postage, and consider tracking for international returns. Upon arrival, we will refund your order if products are received in original condition.

Contact Us if you wish to make a return.

Can I exchange my order?

If unsatisfied, contact us within 14 days of order receipt for exchanges.

Return items at your expense, in unused, saleable condition with original packaging. Use a 'signed for' delivery method, obtain proof of postage, and consider tracking for international returns. Upon arrival, we will refund your order if products are received in original condition.

Make a new order with your desired product.

Contact Us if you wish to make an exchange.

What lamp should I use inside my star?

We recommend you using our original Caracol cable & light bulb that comes included in your order.

Our stars have been tested to use with a maximum wattage bulb of 25 watts. 

However - LED lamps between 2 and 5 watts are the best – the higher the wattage and lumens ( e.g. 5 watts ), the brighter it will be.

Our products come with our E14 C35 LED warm tone candle bulb with energy-efficient 4W.

The effects of the star will be different depending on which colour star and which type of light you use inside.

How do I assemble my paper star lantern?

Our paper stars come flat. You simply open them up one point at a time and tie the two cords together to form a perfect star.

Tie them over the cable with the light bulb to attach them together.

Our cable comes with a stopper that allows you to decide where you want the star to sit on top of the cable.

How do I take care of my star?

Every star is a one-off creation entirely handmade from natural materials - take care when you open it, carefully following the instructions.

Your star can be folded flat and safely stored in its protective wrapper. Treat it gently and it will shine for many years!

If it gets dusty, wipe with a clean, dry cloth. 

Where are they made?

Our products are Fair Trade.

For over 30 years, Paper Starlights has forged a close partnership with a small family-owned business in India, crafting exquisite collections of these beautiful and unique paper lanterns.

The product of a long and happy working relationship, each piece is equitably traded and made by people who work in a happy, secure and supportive environment.

Originally produced to celebrate 'Diwali' the Hindu festival of light, star light lanterns lift the mood and bring a spirit of light and celebration to any occasion. 

Our fairy lights are handcrafted in a small family business in Thailand. Made with the bark of the mulberry tree.

How are they made?

Each star light is handmade with great pride using good quality weight paper, with a superior finish.

The production process is traditional and non-mechanized; each section of the star is printed using traditional methods, the perforations in the design hand punched, the tissue paper cut and fixed in place by hand and the star assembled using geometric skill and accuracy.

Each star is then carefully checked before being packaged. 

Due to this non-mechanized process, there may be tiny inconsistencies in shade and design, which should not be viewed as flaws, rather as evidence that they are hand-made by real people not machines! 

Our fairy lights are also hand made and hand painted. Crafted with care for a beautiful and unique design.

Still have questions?

Contact Us